Politique de remboursement

Return and Exchange Policy

At our store, we strive to deliver high-quality, personalized products tailored to your unique needs. Please carefully review our return and exchange policy below:

1. No Returns or Exchanges for Customized Products

Since all our products are made to order and customized based on your specifications, we cannot accept returns or exchanges unless there is a quality issue or an error caused by us.

2. Quality Guarantee

We are committed to providing products of the highest quality. If you encounter any of the following issues, please contact us within 7 days of receiving your order:

  • The product you received is significantly different from what you ordered (e.g., wrong item sent);
  • The product has visible manufacturing defects.

In such cases, we will offer a free replacement and cover the shipping costs.

You can reach us via:

To facilitate faster resolution, please provide the following information:

  • Your order number;
  • Clear photos of the product showing the issue;
  • Your contact information.

3. Situations Not Eligible for Returns or Exchanges

We cannot process returns or exchanges under the following circumstances:

  • Damage caused by misuse or negligence;
  • Errors arising from incorrect design, measurements, or information provided by the customer;
  • Minor color variations or subtle imperfections that do not affect the functionality of the product and occur during shipping when the packaging remains intact.

4. Resolution for Merchant Errors

If an issue is caused by us (e.g., incorrect or missing items), we will:

  • Ship a replacement product free of charge;
  • Cover all shipping fees—no additional costs to the customer.

We are dedicated to resolving such issues promptly and ensuring a satisfactory shopping experience.

5. Shipping and Processing Time

If a return or replacement is approved, we will confirm the details with you and arrange for the product to be remade or refunded. Please note that custom products require additional processing time, which will be communicated to you during the resolution process.

6. Legal Notice

In accordance with the EU Consumer Rights Directive and U.S. Consumer Protection Laws, the no-return policy applies solely to personalized or customized products. We adhere strictly to these regulations and aim to provide transparent service policies to our customers.